What Our Customers Are Saying

Read what it's like to be a member of the "Catalina Family"
 
Steve S. , Edgewater

    Project: Design & Build New Swimming Pool
Dealing with Catalina Pools was a good experience. From the design phase to the start up. Each phase was defined and the process moved along quickly. Catalina also was flexible for our start up since the pool was started in late summer and finished in the fall. I would highly recommend Catalina for anyone looking to install a pool. 


 

Michael & Roberta K. , Churchville

    Project: Design & Build New Swimming Pool
There were some issues along the way, but to be expected with any construction project of this size. The Catalina team was responsive and committed to deliverying a quality product, which is exactly what we received. The pool was built in the time promised and the workmanship was just superb. We are extremely pleased with our pool and the service provided by the Catalina team. We have received numerous compliments and are quite happy with the end product. Even a competitor that we initially interviewed commented on the quality of the workmanship. After two birthday parties at the pool and a summer filled with enjoyment, we can't wait to re-open this spring!

 


 

Michael H. , Arnold

    Project: Swimming Pool Service
We have an older pool that we had to learn about on the fly over the years and after many unsatisfactory experiences with other companies, finding this  bunch has been a Godsend. Family is not an empty word with these folks. I can't say enough about their knowledge, patience and professionalism. We FEEL like family. Confession: sometimes we make up reasons just to pop bu and see them. 


 

Susan & David W. , Eastern Shore

    Project: Design & Build New Swimming Pool
Dear Pete,

As you know starting the pool project in our yard was a fearful endeavor, I had heard so many of the horror stories about the building process. Finding the right company to work on our pool project on the Eastern Shore of Maryland seemed to be a huge task in itself. However, I can now say with complete honesty Pete and the Catalina Pool Builders were a delight to work with from the initial meeting until completion.

Our new friends at Catalina Pool Builders include Pete, Josh and Kip to name a few. They have been the world's best listeners and the trustworthiest guys in the pool industry. They listened to my family's list of desires from size, depth, and water feature and it's exactly as our family ;envisioned it to be when completed. I'm kind of a worrier and they handled all of my questions, no matter how small. I have no hesitation in recommending your company to anyone. We look forward to many great spring openings and late fall closings.

We love our pool and can't thank you enough for your patience, good nature and absolute professionalism.


 

Mr. & Ms. G.Q., Ft. Washington

    Project: Design & Build New Swimming Pool
From the very beginning, "Josh" made it clear that the Catalina Pool Company is family owned, and when purchasing a Catalina Pool you become family. A year after installation, we experienced an issue with the salt water cell generator. It took one call to "Josh" and with all the people he deals with, without hesitation he called us by first name, and assured us that he would take care of the problem. the very next day, he was at our home prior to 10:00 am, had fixed the issue and called us to let us know the issue had been resolved. He then took the time to test our pool water and check out the Polaris to make sure it was operating at peak performance. I can only recommend that anyone who is looking for a quality pool company should make Catalina Pool, there first and only choice. By the way the cell issue was under manufacture warranty, "a replacement chip issue" and had absolutely nothing to do with the perfect installation performed by Catalina Pools.


 

Jeff & Ursula P., Severna Park

    Project: Design & Build New Swimming Pool
 Dear Catalina:
We have been meaning to write this letter all summer to thank you for the exceptional pool you built for our family.  Our kids have had a fantastic summer swimming in their new Catalina pool.  When we look out our windows or step into the back yard, we are still amazed how wonderfully the pool fits into the landscape just as you promised.  We love it!  From the moment we started talking to pool companies yours stood out.  Initially, we had another company come out.  We were not impressed.  He was very vague and seemed somewhat disinterested in helping us.  On the contrary, Pete showed up and was very personable and ready to help design our dream pool.  Pete walked around our yard to get a feel for the space and considered all our wants and needs.  He designed a unique, one of a kind pool - “The Ursula”.  He was also able to integrate the pool into a very complex area of existing hardscape.  The design complimented and helped unify the entire backyard space.  Pete did an incredible job.  Everyone in the Catalina family has been a joy to work with.  They always made us feel special, especially Kip.  When it was time to pick out our accessories for the pool Kip was extremely knowledgeable and helpful.  He did not pressure us and we choose what we wanted.  We really found that refreshing and it made the whole experience very enjoyable.  Kip and Marianne always made sure everything was on schedule so that the pool would be completed in a timely manner even though it was a rainy spring.  Scott, Leland, and Josh were always available to answer any of our many questions.  It is evident how much the Catalina family cares about their customers and how much they enjoy doing what they do.  Thanks again for being so accommodating and receptive to our needs.


 

Angie A., Perry Hall

    Project: New Pool Design & Build
Love Them!! I had several pool companies come out and give me estimates. Every one of them that came out, said either they could not build the pool or that I was going to have to spend a great deal of money to build a retaining wall. Kip and Pete came out, looked around and said, “no problem”. Pete drew an amazing drawing free handed right before my eyes. It was awesome to be able to see on paper his vision for my yard. Josh saw the project every step until completed. My backyard is now a Caribbean Resort and I love it! I would not choose any other Pool Company. They were on schedule, neat, professional and customer service was always excellent! These guys are great! Ask Josh to see our Perry Hall Resort!!


Jeff & Pam H., Pasadena

    Project: New Pool Design & Build
Catalina built a pool for us in 2010. It was a WONDERFUL experience. They began in February and by the 1st week of May we had water in the pool. Josh and Scott were wonderful to deal with. We did have an electronic component go bad, but it was quickly handled at no cost to us. When we signed the contract to put the pool in, friends with pools began sharing their negative experiences about their pools with other pool companies. From day one, they were professional, knowledgeable, timely and it has been a very positive experience. Happy to say that we chose them.


Dan & Tracy P., Pasadena

    Project: New Pool Design & Build
My wife and I decided that a having a pool was the right decision for us and our two children, something we would enjoy and something that would keep our family close.  We have an odd shaped lot in an area with well and septic creating challenges for any simple project.   Pool projects being somewhat major we thought we were in for it with the county but Catalina Pools seemingly breezed through this process.  We shopped many of the pool builders we could find in the yellow pages and had several appointments that to led to several quotes.  During the process my wife and I were clear and straight forward as to our design and to our concerns.  Catalina Pools stood in our yard, listened to our ideas, and were able to sketch out a near perfect drawing that evening and elaborate on the ideas we had given them proving they understood our ideas ad concerns.  With some of the other builders and the plans they drew up, it as if we never spoke.  The gentlemen of Catalina Pools were always in our corner, always reassuring and knowledgeable, always ahead of schedule, and have remained available to answer our needs.  We had an unusable ally on the side of our home that, with the vision of Catalina Pools, has become the focal point of our outside entertainment.


Ronda R., Centreville

    Project: New Pool Design & Build
The pool looks beautiful! Your staff helped us make the right decision in the planning of the pool and are so meticulous in their work. We are very happy with everything.


Mike V., Forest Hill

    Project: New Pool Design & Build
After long months of debate on whether or not to get a built in pool and meeting with multiple builders, we decided on Catalina. I liked the fact that everything that was promised to us was delivered. The staff was actually over accommodating. The showed up when they stated they would (which was refreshing)and completed everything timely and professionaly. From the first step to the last, they walked us through everything we needed to know. If you are looking for a pool, do not hesitate to call Catalina. They just opened our pool and once again, they spent time with us to answer any and all questions. This company excels at customer service and craftsmanship. I would gladly allow them to bring whomever to see our pool as a demo. We are thrilled with the end product.


 

Linda W., St. Michaels
    Project: New Pool Design & Build
The crew worked fast and efficiently to build our new pool. I love the mosaic crabs on the bottom, the tile work and the jump platform. I have had great response to my needs from your company and hope to continue using Catalina for my pool service. I look forward to many years of swimming and enjoying the beautiful pool.

Debbie N., Essex 

    Project: New Swimming Pool - Design & Build
My husband and I wanted a pool for a long time but couldn't afford it. We contacted several pool companies and they were completely out of our price range. I figured I would give Catalina a shot. I spoke to Kip and he gave me a price over the phone and we set up an appointment. Before I hung up I asked him what was the catch. He said no catch. I was thinking when he got to the house the price would change. Nope!!! He kept his word. He even threw in some extra's for us. I asked him if he could have it done for my annual fourth of July party and he made it happen. My husband gave him such a hard time because he is one of those wanna be pool experts. lol but Kip remained pleasant. I know he was glad when this job was finished lol. We love our pool, it is absolutely beautiful. If I had to pick again I would definately go with Catalina. I even told a friend about Catalina and she had them build one for her. Thank you so much for everything. A special thanks to Maryanne for being patient with all of my husbands phone calls.


 

Roxann S., Annapolis

    Project: New Pool Design & Installation
Catalina Pools is a true family owned business! Building a pool can be a big, expensive and stressful project. Not with the Catalina Family. The Catalina team was right there each and every step of the process --- and they are still here for us! We took 5 years to select a pool builder. We met with the BIG GUYS several times over the years -- Johnson, Maryland, Anthony & Sullivan Pools. In 2010 we met with the Catalina family and we signed not just a contract to build a pool - but a contract of friendship for life. Don't go with a builder just because they have been around for years -- select a builder who is going to make you part of their family, selected Catalina Pools. You will find that their prices are the best in town, service is TOP NOTCH, finish product is "Superior" and the pool equipment is top of the line. (MOST IMPORTANT PART OF ANY POOL) Our pool is just beautiful! See for yourself! Our pool is available to look at anytime ?just contact Catalina for showing. Tell them Roxann sent you. Hope that you will consider Catalina as your pool builder and become part of the Catalina family.


 

Gary and Kateri C., Annapolis

    Project: New Pool Design & Installation
Catalina designed and installed our new pool last fall. The design is beautiful, it looks like it has always been in our yard, and we couldn't have been happier with the installation. Thank you Pete, Josh and the whole crew who helped make our yard a little bit of paradise!can't say enough about Catalina Pool Builders!!


Ken & Tammy G., Upper Marlboro

    Project: Swimming Pool Build
"Our pool is absolutely fantastic! It is easy to maintain and keep clean. Our experience with Catalina Pool Builders is one we would recommend! We cannot say enough positive compliments." It's refreshing to find a company that still values its customers and goes beyond what is required to see that we were happy. We would recommend Catalina any day of the week.
Thanks again


 

Beth H., Catonsville
    Project: Swimming Pool Build
We can't say enough about Catalina Pool Builders!! There were no regrets from the moment Scott and Pete came to our home for the estimate to the last drop of H20 filled the pool. Every person that is affiliated with this company were respectful of our home, property and our neighbors. Scott and Pete supervised the project daily, even seen working side by side with the subcontractors so that the project would be completed on time. The end result is a BEAUTIFUL free formed pool with concrete decking and flowerbeds. If you want a professional/personal company in your backyard, THESE ARE YOUR GUYS!!

Customer, Huntingtown

    Project: Swimming Pool Remodel
Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Dale H., Glen Burnie

    Project: Swimming Pool - Remodel
They saved us thousands of dollars


Andrea W, Severna Park

    Project: Swimming Pool Remodel
Don't let the fact that this is a relatively new company put you off, because all of the people at Catalina have had many years of experience in the pool business. We have worked with other large pool contractors in the area, and the customer service from Catalina was far superior to anyone we have used or that I am aware of. In addition to their EXCELLENT, customer service, the work they do is top notch, and their prices are very reasonable. I am so happy to have a pool contractor like Catalina in the area, we plan to use them for all future pool needs.  


Alan, Odenton

    Project: Pool Equipment Installation
Josh was great to deal with I met with Josh to discuss adding a heater to our community pool. I have talked with plenty of "sales people" before but he was different. He actually listened to the needs of the community, heard what we wanted and ONLY priced a proposal based on those needs. At no time did I feel pressured to buy something we truly didnt need or pushed into a larger priced heater system. I would not hesitate at all to refer Catalina Pool to anyone I know or even someone I dont know. I bet they would treat you right, the same way they treated me.


 

Kevin D., Maryland

    Project: Pool Enclosure Build
They did a really nice job and I was very pleased with the work they did. They even called the night before to let us know exactly when they would be there. I would recommend them.


Cindy R., Annapolis

    Project: Swimming Pool - Opening & Closing Service
I needed an estimate for a spring pool opening to give to a home buyer with the sale of my home and "Catalina" was very helpful and quick to provide the necessary document. I recommended that the home buyer call him when she was ready to get the pool opened next spring. "They" provided excellent customer service !!!


Customer, Baltimore

    Project: Swimming Pool - Opening & Closing Service
So far they have been excellent. They were responsive, friendly and very helpful.


Greg M., Dundalk 

    Project: Swimming Pool - Clean and Maintain
After a little miscommunication I'm very satisfied with the work done. "They" stayed in contact with me and updated me on every step taken. I plan to use Catalina to open and close my pool going forward.


 

Customer, Catonsville 

    Project: Swimming Pool - Clean and Maintain
They arrived on the day they stated. They advised me of all issues or concerns related to my pool. They gave me suggestion for repair and completed the repairs in time for me to enjoy the holiday weekend. There were only minor things not completed such as, not all the leaf’s where removed from the pool. It only took a few minuets to take care of.